If you have a complaint or concern about any aspect of your treatment, please let your osteopath know. Many concerns arise from misunderstandings and it is often helpful to discuss your concerns with the osteopath in the first instance, so please let us know as soon as possible.
Complaints Procedure
Please give full details of your complaint and we will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving our standards.
Contacting the Practice
Make your complaint to your osteopath either in person, by phone, by letter or in an email (info@threeshiresosteo.com). If you speak with our reception team, they will securely log your contact details and pass your message directly to your osteopath.
We will investigate your complaint during the following few days and will aim to:-
- Find out what happened and what went wrong
- Make sure you receive an explanation and an apology if this is appropriate
- Identify what we can do to ensure that this problem does not arise again
Institute of Osteopathy Complaints Resolution Service
If you feel uncomfortable complaining directly to your osteopath or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy by ringing Freephone 0800 110 5857 or emailing enquiries@iosteopathy.org
General Osteopathic Council
If you are concerned about safety and you wish to instigate a formal complaint with
the regulatory body, the General Osteopathic Council can be contacted on 02073576655. Please note that the General Osteopathic Council cannot award compensation.